Frequently Asked Questions

1. How can I contact you?
2. How can I place my order?
3. Is my financial information safe?
4. Can I buy a Gift Certificate?
5. How can I find out shipping rates before paying?
6. Do you accept international orders?
7. Once I place an order, how long until it is shipped?
8. How do you ship packages?
9. Do I receive confirmation of placing my order?
10. How can I tell my order has been shipped?
11. Can I return or exchange an item?
12. Can I special order an item?
13. I'm on my College sailing team, is there a discount available?
14. Do you do team orders?

Answers...

1. How can I contact you?

   Our contact information can be found on our Contact Us page.
   
   

   Back to Top

2. How can I place my order?

   You can place your order on-line, over the telephone, via email or come and see us in person!  Click here for contact info
   
   

   Back to Top

3. Is my financial information safe?

   Your personal information is protected with SSL (Secure Sockets Layer) encryption technology.  SSL is the code standard for Internet commerce.  As well, we do not keep your credit card information on file.
   
   

   Back to Top

4. Can I buy a Gift Certificate?

   Yes!  
   
   To purchase Gift Certificates to be used in our online store click here.  
   For Gift Certificates to be used at our physical store please call for assistance.
   
   

   Back to Top

5. How can I find out shipping rates before paying?

   Shipping rates are generally based on weight and destination.  To see shipping rates before paying, add the desired products to your cart, then go to your shopping cart page and click the "shipping rates" button under the product images.
   
   

   Back to Top

6. Do you accept international orders?

   For international shipments, we offer UPS Worldwide Expedited Shipping and Bongo, a third party that handles shipping outside the States.  You can create a Bongo account at the shipping page during the checkout process, or on our international shipping page.
   
   For international customers having difficulty paying with a credit card, please try using PayPal or Google Checkout.
   
   

   Back to Top

7. Once I place an order, how long until it is shipped?

   We strive to ship all orders within a 24 hour working day time frame.  If your some reason there is a delay, will contact you immediately.
   
   

   Back to Top

8. How do you ship packages?

   We ship all packages via UPS.
   
   

   Back to Top

9. Do I receive confirmation of placing my order?

   Yes.  We will send you an immediate confirmation of your order and you will receive an email including your package tracking number and a link to real-time tracking once your order has been shipped. 
   
   

   Back to Top

10. How can I tell my order has been shipped?

    You will be emailed a tracking number the day your package is shipped.
    
    

    Back to Top

11. Can I return or exchange an item?

    To view our returns policy and instructions, please click here.
    
    

    Back to Top

12. Can I special order an item?

    There are many items that we can special order, please contact us for more information.
    
    

    Back to Top

13. I'm on my College sailing team, is there a discount available?

    Yes, you need to submit a team roster and you are eligible for the College discount.
    
    

    Back to Top

14. Do you do team orders?

    We still accept team orders for products, including special orders when necessary, and can recommend vendors for your embroidery and screen printing needs.
    
    

    Back to Top