Frequently Asked Questions

1. How can I contact you?
2. How Can I place my order?
3. Can I buy a Gift Certificate?
4. How can I find out how much it will cost to ship Internationally?
5. Is my financial information safe?
6. Do I receive confirmation of placing my order?
7. Once I place an order, how long until it is shipped?
8. How do you ship packages?
9. How can I tell my order has been shipped?
10. Can I special order an item?
11. Do you do team orders?
12. I'm on my College sailing team, is there a discount available?

Answers...

1. How can I contact you?

   Click on the Contact Us link in the Customer Service menu.

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2. How Can I place my order?

   You can place your order on-line, over the telephone, via email or come and see us in person!  Click here for contact info
   

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3. Can I buy a Gift Certificate?

   Yes!  Gift Certificates can be purchased for any amount and are valid for one year.
   

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4. How can I find out how much it will cost to ship Internationally?

   Shipping rates are generally based on weight and destination.  Please contact us fo an estimated shipping cost.
   

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5. Is my financial information safe?

   Your personal information is protected with SSL (Secure Sockets Layer) encryption technology.  SSL is the code standard for Internet commerce.  As well, we do not keep your credit card information on file.
   
   

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6. Do I receive confirmation of placing my order?

   Yes.  We will send you an immediate confirmation of your order and you will receive an email including your package tracking number and a link to real-time tracking once your order has been shipped.
   
   

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7. Once I place an order, how long until it is shipped?

   We strive to ship all orders within a 24 hour working day time frame.  If your some reason there is a delay, will contact you immediately.
   

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8. How do you ship packages?

   We ship al packages via UPS.
   

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9. How can I tell my order has been shipped?

   You will be emailed a tracking number the day your package is shipped.
   

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10. Can I special order an item?

    There are many items that we can special order, please contact us for further information.
    

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11. Do you do team orders?

    Absolutely! Our graphics department makes designing and choosing your custom order easy.
    

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12. I'm on my College sailing team, is there a discount available?

    Yes, you need to submit a team roster and you are eligible for the College discount.
    

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